content marketing

Let’s get small: micromoments

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This week, I’m going to talk about microthings with macroimpacts.

As so many good things of this world, this inspiration came from Angie Moore of Eleventy Marketing.  Her NonProfit Pro piece, which I recommend heartily, talks about Google’s discussion of how we live our lives in micromoments.  Their Think With Google piece talks about how with mobile devices, we are constantly acting on our needs at and in the moment.

I found this rung true for me.  When was the last time you wondered who that actress is and what you knew her from*?  When that happened, were you content to just not know?

No.  Not knowing is so ’90s.

So are not comparison shopping, not buying, not getting what you buy for weeks, not hearing about your donation, not being able to reach the person you want to reach.

And these micromoments come and go so quickly.  I remember vividly Googling how to give CPR to a dog.  I had never needed that information before and hope never to again.  In that moment, however, that question was my world.

As Google says, “Our preferences and purchases are shaped in these micro-moments. Ultimately, the brands that do the best job of addressing our needs in each moment will win.”  We are the sum of these moments individuals and we are the sum of these moments to those we wish to reach for donations and support.

 

Do I dare
Disturb the universe?
In a minute there is time
For decisions and revisions which a minute will reverse.

For I have known them all already, known them all:
Have known the evenings, mornings, afternoons,
I have measured out my life with coffee spoons;
— T.S. Eliot, The Love Song of J. Alfred Prufrock.

 

So I’m going to try to cover this without covering what Angie did, which is excellent, by focusing on intent.

One of the things that Google talks about is how intent eats demographics for dinner.  You might think, for example, that the people searching for video games are 18-34-year-old males.  Only 31% of them are.  So by targeting people who are looking for video game content, rather than a demographic segment, you can get the people that advertising on Spike won’t get you.

The same is true for the nonprofit world, except that the need that people have is rarely to donate.  At best, they may have a need to make a difference, but more often, they want to learn more about something or verify something they’ve heard or take action on an issue they’ve heard about right-flippin’-now.

So, as we’ve preached, you need to be consistently creating content and doing so for the things that people care about.

But more than that, it needs to convert.  Once someone has fulfilled their desire to learn, verify, do, etc., and only then, you can make the turn to make an ask.  This ask needs to be quick and it needs to be tied directly to what they just did.  If it was emailing their congressperson about global warming, the confirmation page should thank them for taking action and ask for a donation to help the nonprofit advocate more effectively to stem the tide of global warming.

In the micromoment world, you don’t get this chance again, so you need to be there, fulfill the desire, and tie the ask to the desire.

Tomorrow, we’ll talk about microbudgets — how do you act when the amount allocated for your budget is $0.

 

* If you are like me, the answer is probably a Jerry-Orbach-era Law and Order episode.

Let’s get small: micromoments

Always Be Converting Content

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glengarry

“Only one thing counts in this life: Get them to sign on the line which is dotted. You hear me? … A-B-C. A-Always, B-Be, C-[Converting].”
— Content marketer extraordinaire Alec Baldwin, Glengarry Glen Ross.

This week, we’ve talked about creating content, selecting topics, choosing a medium, and marketing your content.

But it all starts with the purpose of your content.  I’m going to steal the Content Marketing Institute’s definition of content marketing:

Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience — and, ultimately, to drive profitable customer action.

It’s obviously written more for a for-profit audience, but you can tell the why from this with those great verbs: attract, retain, and drive.

You want to attract people to your organization.  You want to drive them to take actions that help your cause, including but not limited to donating.  And you want to retain them so that they will do likewise in the future.

So the content you’ve created has to be about them, solving their problems and answering their questions.  Items about you, your mission, your board members, your big check photo, etc., will not fly.

Once you have that content that is valuable and relevant, you need to:

Have one clear call to action.  One.  This eliminates two types of content that don’t convert:

  • Content with zero calls to action.  These are informational pieces that are up on your site because people thought constituents would like the information.  Or discussions of your programs.  Or whatever.  The bottom line is that everything you create should have a point of driving a conversation forward, even if it is only a little bit.
  • Content with various calls to action.  Let’s assume you have helped solve someone’s problem who came to your site.  They are ready for their social mandated moment of reciprocity.  And you give them “You can donate.  Or you can volunteer.  And we have action alerts.  And you can join us on FacebookTwitterInstagramPinterestMySpaceTinderGooglePlusYouTube.”

The advantage of one clear call to action is that you can spend time in the piece setting it up.  If you are educating the reader about how to check their insurance to see what autism treatments it covers, it is a natural segue to ask the person to email their legislator about insurance parity regulation for autism therapies.  A donation ask may be a little clunky there, but you’ve solved the problem and given them a solution that adds to the solution that they wanted when they came to the site: advocating for social change that would also help them.

You can not effectively set up five different asks in your content.

Report back content.  If you are asking people what they want and you give it to them, you need to let them know that it was by their popular demand.  “You asked us for X.  Here’s X” is a great opening to a conversation and your one call to action as a part of X should be very popular.

Make it shareable.  Sharing is often the ask after the conversion that’s forgotten.  Person has read about autism insurance: check.  Person has emailed legislators: check.  What is next for that constituent?  Potentially donating — not the worst idea in the world.  But this person is likely looking for this content for a reason.  And it’s likely that his/her network of close friends would like to be able to to help him with this issue.

So if s/he can say “I emailed my legislator about this and I’d like you to also, because my son is two and isn’t speaking and isn’t making eye contact and insurance doesn’t want to pay for any help,” people who care about this person are going to want to help.

That’s the genesis of a walk team or peer-to-peer fundraising activity right there; it’s just that none of them know it because they are busy solving their problem together.

Other shares, especially for lighter fare like quizzes, are more about the joy of sharing fun content.  Few people will be retweeting the American Constitution Society’s “32 Ways to Live a More Constitutional Life.”

But announcing the results of your “Which Founding Father are You?” (I’m totally a John Adams: single-minded, effective, orator, necessary, incompetent fighter, a bit arrogant, and not nearly cool enough to be in an incredible hip-hop musical.) quiz on Facebook — that could be a way of building interest, then lists.

BTW, American Constitution Society: email me at nick@directtodonor.com: I have this great idea…

Finally, set up the conversion after this one.  There will be another ask, or at least there should be.  Think of every content interaction as a way to get to another content interaction.  Using the change one thing maximum idea, if someone is interested in advocacy, they can get a drip campaign of things around their particular issue, leading them ever closer to the day that they will voluntarily walk up to you and give you the contents of their wallet.

Actually, you will probably have to ask them, but when you have a great converting content strategy, joyful giving can be in your future.

Always Be Converting Content

Choosing your content marketing media

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I’m a baaaaad example of content marketing media.  I have a face for radio and a voice for print, so you’ll notice there aren’t videos, Webinars or podcasts here yet.  I have less than no artistic talent, so infographics are well beyond me (for now; one can always learn).  Don’t believe me?  Here’s the cover I designed for my book:

 

underling

I suppose I could do slideshows, but since I started this blog in part to improve my writing, I’ve been a strictly one medium guy.

But you can’t be.  There are a whole work of ways to reach an audience today and depending on your mission, some, many, or all of them may work well for you.  However, each one takes a toll of time and effort.  It is better to be the master of one medium than a jack of all of them.

Blog posts

Advantages:

  • I would argue that this is the easiest entry point.  You need to write a story.  That’s it.
  • A great way of (as I mentioned yesterday) figuring out what your audience(s) is/are interested in.
  • Can serve as a host and/or a marketing platform for your other content marketing.

Disadvantages:

  • Difficult to capture an audience.  Sure, you can have an awesome weekly newsletter than anyone can sign up for here, but no matter how blatantly you name check it in the middle of a blog post, most people read blog posts individually rather in binge reading.
  • Need to do it regularly enough that people can expect new content from you.
  • Need it do it often enough to be successful.  Hubspot has some great data here that show that posting 16+ times per month gets you the most traffic:

blog_monthly_traffic

 

Furthermore, having 400+ blog posts significantly increases your traffic as well:

 

blog_total_leads

Podcasting

Advantages:

  • Good for when you have two personalities that can play off of each other.
  • Excellent way to incorporate guest contributors.
  • A very popular medium right now.

Disadvantages:

  • Take whatever time you think it will take to edit the audio for your first podcast and multiply it by ten.
  • Very production-value-dependent.  It used to be that people will put up with poor audio quality to get good content.  This is less and less true.
  • Needs to be even more regular than blogging.
  • Difficult to capture an audience, as you don’t have a record of who subscribes to your podcast.

Video

Advantages:

  • Great for people with compelling visuals.
  • You can repurpose existing assets with a little bit of editing and voice over.
  • Guest appearances become a bit easier; there’s something about a video camera that makes everyone want to be on TV.
  • YouTube is a valuable quasi-social network that allows you to be discovered by people who might not come to your site.

Disadvantages:

  • It requires some editing skill and expertise (compared with blogs, which any idiot can write)
  • A talking head looking into the camera is the most common and most boring possible video.  Sometimes it’s necessary, but hopefully you can surpass that.
  • You may do 100 videos that have almost no views; it may be that 101st that gets an audience.

Infographics

Advantages:

  • Great way to communicate complex concepts.
  • Very shareable.
  • Good adjunct to other content (e.g., if you have a complex white paper and are trying to pitch media, an infographic can help with the pitch to explain to people whose journalism majors did not cover microbiology or environmental sciences or whatever (of course, neither did my poli sci degree, so I can’t talk))
  • Who doesn’t love a picture?

Disadvantages:

  • Some infographics are now just numbers with a circle around them or some other gussying up.  Steer clear of the infographic if the pictures aren’t going to add value to the story.  Sometimes a pie chart is just a pie chart.
  • Requires graphic design knowledge.
  • Lacks interactivity and, usually, emotional content.  All of the other media can bring you to tears or to donate.  Infographics are good for the brain, but usually not good for the heart.  And the heart is what donates most of the time.

Quizzes

Advantages:

  • Fun for the whole family
  • Very shareable, especially if you make it so that people can be competitive.
  • Who knows?  Someone might learn something.
  • Can pique interest and encourage someone to learn more.

Disadvantages:

  • A bit fluffy for content — can’t get deep into an issue (which is probably OK; that’s not why someone takes a quiz)
  • Doesn’t convert particularly well.

Whitepapers:

Advantages

  • As mentioned yesterday, they are easy to create from existing content.
  • Excellent for lead generation, because you can email gate them.
  • Demonstrates subject mastery, whether justified or not.

Disadvantages:

  • Can be a bit dry when done poorly
  • More difficult to incorporate emotional content.

Print:

Advantages:

  • Not dead
  • Less competition, because people don’t believe the first bullet
  • More engaging than online content
  • Can engage in conversations, rather than dialogues
  • Can effectively get donations

Disadvantages:

  • Have to explain to people print isn’t dead
  • Cost
  • Less ability to track and capture interactions

And here are a couple I recommend against.

Slideshows:  A lot of folks do these.  I have to admit, I don’t get it.  It’s certainly easy to do, as you have the slideshow in the can already.  It’s good for a business audience, who is used to the format, and gets a lot of data out quickly.

However, it requires someone to want to sit through a PowerPoint presentation without the entertaining audio.  There’s not usually a good conversion mechanism.  And, as you know, the worst live presentations are the ones where people have all of their words on a slide and have to read them off.  These are, ironically, the only decent slideshows, because if someone relied on funny images for their original presentation, it won’t read without audio.

For my money, these are better done as a white paper if you have a dry topic (because you can get email addresses) or a video if you have a lively one.

Social media: By this, I mean posting on Facebook or LinkedIn or what-have-you, so that they own your content.  Don’t do this.  It’s all fine and dandy until someone changes the algorithm or your rules for sharing or your organic reach and your so-called strategy is lost.

Actually, it’s not fine and dandy, because even when things are going well, you are building an audience for that social network, not for yourself or your organization.  Social media is a fine place to link, but I wouldn’t want to live there.

So those are the basic media.  But once you build it, they won’t necessarily come, so you will need some good marketing strategies for your content marketing.  We’ll cover that tomorrow.

Choosing your content marketing media

Selecting your content marketing topics

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The enemy of any writer or content marketer is the empty sheet of paper.  It taunts you with its blankness, telling you that your last idea was, in fact, your last idea: you have nothing more to give.

Or you have ideas, but have no idea whether anyone will want to read/interact with/donate to them.  Here are some tips to get your focus.

Check what people are searching for in your market.  Yes, keyword research: it’s not just for search engine marketing any more.  Check out what people are looking for around your issues and see if you have content to match (that has calls to action around the content.  You aren’t just doing content for charity.  Actually, you are.  But you know what I mean).  

Also, search for some of these terms yourself. You will likely see some search terms where the person who searched for that item probably didn’t find what they were looking for.  You can be what they were looking for.

Conversely, you’ll find that some of the content is pretty darn good.  If you can’t improve on it, don’t tackle it in the same format.  But if you see that the blog posts are good, but there are no videos on the topic, then a video it is.  We’ll talk a bit more about media tomorrow.

Check what people are searching for to find you.  In your Google Analytics or equivalent, you can see how people came to your site and what they searched for.  This can be illuminating.  I worked with one nonprofit that went through this analysis and found that most people that found them through search were looking for one of their tertiary services — one that they rarely talked about or promoted.  What’s more, their content on it was scattered incoherently throughout their site.

Working together, we centralized their content into one coherent page that then linked out to the various locations where this service could be found, making it much easier to find.  We also increased the fee for this fee-for-service part of their mission, figuring that good marketing could increase participation.  That was, in fact, the case and that part of their mission now accounts for a more substantial part of their revenues.

Look at what content has worked in the past.  A peek behind the Direct to Donor curtain for a moment.  Since starting this, I’ve written over one hundred blog posts.  Yet two of these blog posts, The Science of Ask Strings and Anchoring, Ask Strings, and the Psychology of First Impressions are responsible for more than 10% of the traffic to the site.  In my world of topics, ask strings are Gladys Knight and each other topic I write on is a Pip.

pips

So while I continue to write on various topics to diversify, I will likely be returning to the topic of ask strings sooner and regularly.  In fact, I’m looking to collect enough content on the topic to do my first white paper.  And what better topic than one that I know readers will appreciate?

Likewise, look at what people are clicking on in your newsletters and in social media.  While this won’t get you outside of the types of posts you’ve already been doing, it will help you find some guaranteed crowd pleasers.

Embrace content fractals.  If you really have a serious case of empty-page-itis, try rereading some of your previous strong efforts.

My theory is that every paragraph in a blog post could be its own blog post.  Take the “Now, start up your email newsletter” post I mentioned yesterday.  Obviously, starting up an email newsletter could be its own post (and will at some point).  One of the points in starting your e-newsletter will be choosing who your newsletter is from.  This idea of an online persona can make for its own post (in fact, I’ve talked about it in my post on liking as an influence point).  In it, I refer to the success of the Obama campaign in using different people for different ask.  Hey, that would make for a great topic about the success of the Obama campaigns and the lessons we can draw from that!  One of those lessons would be selling goods associated with your organization as a list building strategy.

And so on.  When you think you “don’t have any good ideas,” look at your previous content and dive deeper into one of your important points.  My post tomorrow is on the best type of content for each media type.  In writing it, I realized there’s a place for a whole post on each content type and what works there.  If these content marketing posts prove popular, expect that to be coming down the pipe.

Repurpose your content.

  • Three blog posts = an enewsletter.
  • Nine blog posts = white paper.
  • One white paper = one slideshow
  • One slideshow slide + verbiosity = blog post.
  • Your boss who loves to talk about her favorite program your nonprofit does + camera = video.
  • Your enewsletter + editing = donor newsletter

And so on.  People mind if you rip other people off.  People don’t mind if you rip yourself off.

Ask.  There’s a reason I’m writing about my process for writing, even though I feel I have a long way to go: people asked me.  There’s also a reason why I ask people to email me at nick@directtodonor.com or hit me up on Twitter at @nickellinger: I want more ideas for content.  There’s a rule for complaints that for every one person who complains, there’s nine more who didn’t.  I think suggesting content is the same way: if someone wants it, ten people probably want it.

Take from recent or upcoming events.  I personally try to stay counter-programming, but there is a great deal of content created about things like a new Star Wars movie, the NFL Championship, and Donald Trump to try to stay topical.

Now that you know the topics for your content marketing effort, how will you take advantage of it?  Tomorrow, we’ll talk about media and maximizing your topic advantage.

Selecting your content marketing topics

Creating Content Consistently and Constantly

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The question I’ve gotten most often after starting this blog is how I write a blog post every working day. My answer is “not well.” I mean, have you seen some of my posts? There’s one in here that is a fake-PSA for data hygiene, for goodness sake. In 50 Ways to Thank Your Donors, I tortured rhyme schemes so much, they confessed to smuggling WMDs.

Then people clarify and ask how I find time to write a blog post every day. Ah. That’s something I can help with.

And, since I’m on the record as taking whatever topics you ask of me in the comments section or at nick@directtodonor.com, it looks like we are doing this thing. But let’s broaden it out a bit more to:

How do you create content consistently?

Since that will be of more use to more people. Today, I’ll describe my process, such as it is. Then, this week, I’ll cover topic, medium, marketing, and conversion strategies.

I should mention that an actual specialist on this, Kivi Leroux Miller, has written a full book on content marketing for nonprofits here. I’ve not yet read it, but I’ve read some of her other work and if it is half as good as those things, it’s still worth a read.

So, to the question of how I do whatever it is I’m doing here, here goes:

Write every day. Every single day. Even if it’s just for a few minutes. Jerry Seinfeld talks about how he puts an X on every day when he has done his writing. His goal is not to break the chain of Xs (that probably goes back for years). Since part of my goal for this was to improve my writing quality, this exercise is little different from working out every day to stay in shape.

better-writer

Thanks to Brian Clark and Copyblogger.

I know. Sometimes life gets busy. But we all have some cognitive surplus time.

Ideally, you could get 25 minutes of uninterrupted time to work on it (aka a pomodoro technique). This should be a findable about of time. I cut my video game intake for part of it; I also work between when my daughter gets me up and when I would actually get up in an ideal world.

For you, it may be something different. Property Brothers is a great show, but if you want to get 25 minutes to write, here’s how that episode begins:

  • Brothers take couple to a house.
  • Couple can’t afford it.
  • Somehow, this is the brothers’ fault.
  • But don’t worry; they can make a fixer upper just like this house.
  • Montage of house shopping at worse houses.

See? It’s like you are right there watching it. When in reality, you are writing your content.

It doesn’t necessarily need to be writing to paper, either.

a6862217a

TOBY: You want to play?

CHARLIE: Aren’t you supposed to be writing?

TOBY: I am writing.

CHARLIE: I don’t see paper.

TOBY: “We can sit back and admit with grave sensitivity that life isn’t fair and the less-advantaged are destined to their lot in life and the problems of those on the other side of the world should stay there, that our leaders are cynical and can never be an instrument to change, but that, my friends, is not worthy of you, it’s not worthy of the President, it’s not worthy of a great nation, it’s not worthy of America!” Paper’s for wimps. Wanna play?  — The West Wing

Even if it is organizing your thoughts for a future blog post while indisposed or showering or what-have-you, this is a conscious effort that you want to build into a habit.

And writing is a fundamental part of any content strategy. Yes, even if it’s for a podcast, infographic, or video: you are going to want a written script or outline. It’s harder to write short than long, so you may find yourself spending more time to come up with the 17 perfect words to go alongside your home page image than a journal article.

My tools of choice:

  • Google Drive for writing. It’s stripped down with few distractions and you can access it wherever.
  • Hemingway to help edit and cut my adverb usage.
  • Grammarly for proofreading.
  • WordPress for posting.

Read every day. There have been a few pieces floating around the Internet of late about how to read a book a week or similar advice. I don’t really get these; for me, an equally useful article would be “Why You Should Try Breathing.” But there are some for whom this isn’t a habit and I don’t know how you would create good content without it. You will get ideas and inspiration and rage-face from the things you read and it will inform your content.

My tools of choice:

  • Feedly for aggregating blog posts.
  • Pocket for saving things that I’ll want to refer back to. Other people like Evernote.
  • Audible for audiobooks. If you are going to be reading every day, you can’t just read books.
  • PodCruncher for podcasts. Ditto

Embrace suck. My first blog post actually contains the line “Now, start up your email newsletter.” Oh, I’ll just spit that out then, shall I? No directions on how to do that?

You are never going to get to the good stuff until you get through this. Write, post, get comments, revise. Suck a tiny bit less next time.

Take breaks. I sometimes have the opportunity to write for hours straight (read: I sometimes am on airplanes and arrive the day before the conference/meeting). Even when this happens, I take short breaks every 25 minutes per the pomodoro method and long breaks after two hours. During long breaks, I find activities like showering and exercising (not in that order) help, because I’m alone and able to edit or outline the next piece in my head.

Ask people to become a part of your family. For me, it’s asking people to sign up for my weekly newsletter. What’s yours?

Creating Content Consistently and Constantly

How to use Google’s algorithm in your direct marketing

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You may say a search engine optimization strategy is not direct marketing. I humbly disagree.  In fact, working with Google and other search engines (but mostly Google) can help you with your warm lead generation, helping you get your direct marketing program started for free as I’ve advocated in the past.  In addition, by knowing what a warm lead same to you for and about, you can customize your approach to that person in interesting ways.

So, how does the Google algorithm work?  It’s been through approximately a googol different versions throughout the years (there’s a good basic list here), but some of the underlying thinking behind it has been largely unchanged.

It’s instructive to think about search engines pre-Google.  There were two different models: directories that were maintained by hand, by either a company (e.g., Yahoo) or by a community (dmoz) and search engines that used textual analysis to determine how applicable a page was to your search (e.g., Altavista, Lycos).  The first model has obvious problems with the scale of the Web.  The second has problems with determining quality. People who would spam every possible keyword for a page at the bottom of the page or create 100,000 pages each focused on optimizing for its own set of terms performed well in these engines, but probably should not.

The fundamental question was how do you have a computer determine reputation?

The basic insight that the Google founders had was from the world of academia, where a research paper’s quality can be estimated by how many papers cite it.  They realized that when someone links to a page, they are voting for that page’s quality.  Looking at the initial linking pattern, you can get a basic view of what important sites are.  Then, you can factor in the quality of the linking sites to alter the quality rankings.  After all, getting one link from, for example, the White House is more important that 100 different links from Jim Bob’s Big House of Internet.

 

This is the core of the original Google algorithm called PageRank (named after Larry Page, not Web pages, oddly enough).

The changes over the years since have made this influence important, but not the sole criterion as it used to be.  Other factors now include:

  • Machine learning based on what people actually click on (a different type of “voting”)
  • Weighting toward mobile-friendly sites
  • Personalization of search engine listings
  • De-spamming algorithms
  • Devaluation of ads above the fold
  • Incorporation of social signals
  • Situational reputation (e.g., if my blog linked to you, it would help you more for direct marketing terms than with your hummingbird mating pattern blog)

And it’s constantly evolving.  So there are a few implications to this:

The easiest way to get good search engine listings isn’t to optimize for Google; it’s to create quality content.  I know.  This is a bummer.  Or not, if you have quality content.  The goal of Google and other search engines is to evolve to make searching a true meritocracy.  In the beginning, you had a chance of gaming the system.  You don’t have that chance now.

That does include things like not having ad-based content, making it mobile friendly, and prompting social media interactions.

There’s an important corollary to this, which is that anyone who tells you that they have a special sauce either is lying or won’t have their tactics last out the year.  That said, there are a few that you can do that will help both your content quality and your search engine listings.

Make sure you have the terms you want to be found for in your articles.  Not even Google will find the best possible page for “is James Bond a Time Lord?” (hint: it’s this one) if it doesn’t have the words James Bond and Time Lord on it.  Ideally, these will be prominently placed (e.g., in the title or header tags) and frequent (but not spammy frequent).

Check your bounce rates. With machine learning incorporated into the algorithm, you want to make sure people are getting what they came for when they come to your page.  This makes continual testing and improvement of your content will pay dividends.

Create content for the searches you want to dominate. Let’s say you are (or want to be) the premier early childhood education nonprofit in Missoula, Montana.  You find through your keyword research that people don’t necessarily look for “early childhood education”; they look for conditions (e.g., “autism services”, “Down’s Syndrome”) or symptoms (e.g., “child not speaking”, “when starting crawling”, “development milestones”).  Look the volume of search terms, which you can do with Google’s free keyword suggest tool once you have your AdWords account and Google Grant.

You do have a Google Grant, don’t you?  If not, get one ASAP here.  

So, let’s say you want to focus on autism to start — you should be creating content that helps parents in your area learn about autism, what it is, and how you can serve them.  Lather, rinse, and repeat with your other areas of content.  Not only will this help with the Google algorithm (in terms of keyword density and in terms of more people linking to quality content), but it will also help with conversions (as people get content that fills an established need) and in knowledge past conversion (if someone comes in on an autism search term to autism content, you can market to them differently than someone looking for Down’s Syndrome content).

Finally, ask your partners to link to your specific content.  This isn’t link spamming, but rather you linking to people who have good content for your constituents and vice versa.  This will help lift both of your boats.

I’m sorry that there are no magic beans to sell you here from the algorithm. But hopefully this will help you avoid buying someone else’s.

With Facebook, however, there are a few more lessons for organic content that we will cover tomorrow.

How to use Google’s algorithm in your direct marketing

Creating content that converts

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Over the past couple of days, I talked about Google Grants and other CPC search engine tactics for driving people to your site.

But nothing beats getting people to your site without paying for them (or Google paying for them for you).  That’s where having quality content coming in.

There are three layers to having quality content in the sense that I’m using it – content that gets you to the conversion you are looking for.

First, the content has to be attractive to machines.  That is, a person looking for the content has to be able to find it on the Internet through search engines.  There is a whole science to this called search engine optimization and plumbing its depths is a topic for another time.  However, you can get a good portion of the way there by looking the keywords that you’ve selected for your CPC ads.  Focus on how many times they are searched for and how well they convert for you.  From this, you should get a strong perspective on the types of content people are looking for and what they want answered.  You can then write that content, using the keywords that people use to find such content.

I use write here even though there are other types of content that are not in written form.  However, to be searched for effectively, there should be some sort of written aspect that corresponds to your video, audio, picture, etc.  Search engines deal best with the written word.

Second, the content has to be attractive to people.  This probably goes without saying, but your content has to be on a valuable topic and written well.

 

Chris_Hemsworth_3,_2013Having attractive imagery or people in your ad will likely also help.
Thanks for the assist, Chris.

Third, the content has to make a person want to take the next step.  What that next step is is up to you.  You can approach it either with the end in mind (“I want people to email their legislators through our advocacy system; what would make them want to do that?”) or from what is in the content (“I have this white paper here on the dangers of bovine flatulence; what would be a logical thing to do as a result of this”) – either way works.  The latter is good for a content audit: collecting all of your assets and determine their use.  However, if you are starting from scratch, it’s probably best to have the end in mind when you set virtual pen to virtual paper, lest you write a great piece that don’t achieve your goals.

While I’ve done quite a few blog posts here on the site now with little else, it doesn’t really pay to have the same type of content or same type of next step over and over.  Varying your content types is a good way not only to prevent your constituents from getting board, but also segmenting your constituents for the future – e.g., this cluster like action alerts, these like surveys, etc.

I mention action alerts and surveys, because these are two generally nicely converting content types, because their existence is set up to cause people to interact with them.  Others include polls, pleas to share your story, petitions, contests, etc – anything with a form on it or a question is going to be a bit better at capturing constituents than anything without.

Speaking of, I’ve been writing mostly on things that interest me; what interests you?  I’d love to do a day or a week on the topics that would be more valuable to you.  Simply leave a note in the comments below or email me at nick@directtodonor.com.

Creating content that converts