- Write them a letter, Eddie Vetter.
- Send them a birthday card, Renard.
- Remember them on important holidays, Rutherford B Hayes.
- Acknowledge their support on important dates like their first gift’s anniversary, Mercy.
- Thank them with a prerecorded outbound voice message, Fezzig. (If you can’t tell already, not all of these rhymes are going to be winners…)
- Try that prerecorded outbound voice message to see if it will increase fulfillment rates among your telemarketing pledgers, Medgar Evers.
- Handwrite them a note, billy goat.
- Send them a copy of your annual report with a kind note and their name circled, Erkel.
- Make a personal call, Saul.
- Ask them to volunteer, dear. (Yes, really, some of your donors may want to become more involved in your organization)
- Thank them in person, Orson.
- Have a special area/table/zone for them at your next event, Clark Kent.
- Send them a member card, Jean-Luc Picard.
- Invite them to special briefings that are only for a member, December.
- Create a specialized donor thank you newsletter, Irish setter.
- Send them a copy of a book written by one of your in-house experts, Howard Kurtz.
- Create a year-end statement of their giving and the impact it has made, Sade.
- Use a survey to get their thoughts, Don Knotts.
- Ask your ED or another luminary to write a card in blue ink, then to make it look handwritten in bulk on a budget, run copies of it on the color printer, Harold Pinter.
- Conduct donor telephone calls in a town hall style, Kyle.
- Write quality stories, Jason Vorhees.
- Make high-quality and personalized online after-action pages and automated emails, Outlaw Josey Wales.
- Send them a staff white paper, Don Draper.
- Create a personalized support statement in infographic form, Norm. (NORM! How’s it going out there, Norm? It’s a dog eat dog world and I’m wearing Milkbone underwear (laughter from studio audience))
- Have excellent donor service, Neal Purvis (screenwriter on six James Bond movies. If you already knew that, you might be interested in one of my books here).
- Write them memos about the impact they’ve made and what is left to be done, hon.
- Send them pictures about the impact they are making and not of someone handing someone else a giant check, Beck.
- Welcome them strategically with a cross-channel series, Aries.
- Invite them to share their personal story, Rory (aka Mr. Amy Pond).
- Ask for why they give and personalize your thanks to what meaning to them, Clem.
- DM them on Twitter, Senator Vitter.
- Send them a letter that is written by someone whose life they’ve changed, Danny Ainge.
- Wish that the song was about 30 ways to leave your lover, Crispin Glover.
- Shoot a thank you video, Hideo.
- Throw a donor and volunteer appreciation party, Aarti (Sequeira of Food Network fame, of course).
- Ask them to vote on issues where you can live with any of the selections like member card design, Robert Irvine.
- Have a donor appreciation wall at your headquarter, Michael Porter.
- Message them on Facebook, Captain Hook.
- Make it easy for them to tell others about their support, Queen Consort.
- Honor and make sure they know you honor their particular and individual connection to your cause, Santa Claus.
- Have a phone bank thankathon from your employees and volunteers, Mouseketeers.
- Talk to them about the meaning they are giving to people’s lives, Douglas Adams.
- Call them for their opinion, Virginian.
- Send them an impact-focused news clipping, Rudyard Kipling. (Do you like Kipling? I don’t know; I’ve never kippled.)
- Invite them to hear, online or in-person, a guest speaker, Bunson and Beaker.
- Thank them with a celebrity if you have one connected to your nonprofit, Stephen Moffit (again, if you know who this is, one of my books might be up your alley).
- Reach out on Mother’s Day, Father’s Day, and/or Grandparent’s Day, depending on their gender and age, Larry Page.
- Send a February 14th valentine to the donors you love, turtle dove.
- Allow virtual access to whatever form of annual meeting you have, be it a conference, jamboree, or lobby day, Auntie May.
- Above all, write from, and to, the heart, Bart.